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Charge 3 not vibrating with notifications

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‎01-25-2021 17:17 - last edited on ‎01-26-2021 03:21 by Fitbit Moderator

‎01-25-2021 17:17 - last edited on ‎01-26-2021 03:21 by Fitbit Moderator

I have a charge 3 and an iPhone 12 pro.  Notifications just stopped vibrating. I have restarted, it does vibrate when put on charger but doesn't vibrate when restarted. I've turned Bluetooth off and back on and have checked all settings as outlined in other answers. Still no vibrations.  What now?

 

 

Moderator Edit: Clarified subject

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‎01-26-2021 03:27

‎01-26-2021 03:27

@cputnam14 Welcome to the Fitbit Community!

 

Let me help you with this and thank you for troubleshooting this issue. I suggest you clear the link between your phone and your tracker by doing the following steps (that include some that you have already tried):

 

  1. Go to your phone's bluetooth settings and remove all devices listed there.
  2. Restart your phone and restart your device. 
  3. Check that no battery saving app/feature on your phone is affecting your Fitbit app.
  4. You can find troubleshooting instructions here.

Let me know how it goes.

Alvaro | Community Moderator

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