Charge 3 not waking up

[Mollypelican]

My Charge 3 is 2 years old and when I tap on wake screen it won't wake, I had this problem a week ago but it fixed with synching the app, but not this time.  Help.

Moderator edit: updated subject for clarity

[EdsonFitbit]

Thank you for visiting the Fitbit Community, @Mollypelican.

Thanks for the information provided.

If you haven't done, please restart your Fitbit Charge 3 by following these instructions.

Whether you continue having difficulties, please provide us with the following information:

- Does your Tracker vibrate when it is plugged into the charging cable?

- Do you see any information on the screen while charging?

Please let us know if you have any questions.

[JHarry]

I have the same problem. 
Tried restart. Didn’t work but Fitbit got Very very hot. 
Nothing on screen and no flashing lights on the back. 
Did this about 10 times. Nothing 

This replacement unit isn’t even a year old yet!

Disappointing 

[EdsonFitbit]

Welcome to the Fitbit Community, @JHarry.

Thank you for trying to resolve the issue with your Fitbit Charge 3 before contacting us.

The best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected.

If you have any question, please let us know.