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Charge 3 not working correctly

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‎04-11-2021 16:13 - last edited on ‎04-13-2021 06:08 by Fitbit Moderator

‎04-11-2021 16:13 - last edited on ‎04-13-2021 06:08 by Fitbit Moderator

My charge 3 hr is now recording my heart rate at 125-160 bpm.  (It’s actually 65-80.  I tried resetting it.  Same result.  The device is 15 months old.  It is my 4th Fitbit.  Each one stopped working properly just after one year.  My friend just had the exact same thing with her Fitbit of just over a year.  After the heart rate was wildly inaccurate it stopped recording sleep, then the display went dark permanently.  No more fit bit for me.  I’m done.  

 

 

Moderator Edit: Clarified subject

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‎04-13-2021 06:38

‎04-13-2021 06:38

@Dcflyer I hope you are doing fine.

 

Sorry to hear about this and thank you for troubleshooting this issue. Since the issue persists I suggest you contact our Support team for further assistance. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

 

Hope this helps.

Alvaro | Community Moderator

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