Charge 3 not working

[taru1234]

My charge 3 not working. Some time smily appear then not response

[EdsonFitbit]

Welcome to the Fitbit Community, @taru1234.

I'm sorry to hear about the difficulties you experienced with your Fitbit Charge 3. Thank you for the information provided.

To resolve battery issues, we recommend following these troubleshooting steps.

In addition, you can try a long restart which is kind of different than the regular restart:

1. Connect the device to the charging cable. 
2. While the device is plugged into the charging cable, press and hold the button down for 15 seconds. 
3. The device turns on and shows a battery icon. Two vibrations occur: first a short vibration, then a medium vibration. 
4. The device turns off.
5. The device turns on and shows a progress bar and short vibrations occur. The progress bar completes. Note: A total of 7 short vibrations occur. 
6. Remove the device from the charging cable. The device shuts down.
7. Important: Plug the device into the charging cable again. 

Hope this helps.