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Charge 3 not working

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‎01-13-2020 19:30 - last edited on ‎09-24-2020 19:06 by

‎01-13-2020 19:30 - last edited on ‎09-24-2020 19:06 by

Charge 3 won’t charge. When I put it on the charge, it will turn on, but as soon as I take it off the charger, it turns black. I tried short and long hard restarts. I restarted my phone. I disconnected the device and had to sync it again. The date and time are wrong. I even changed the clock face but it won’t change because the battery is empty.I had to return my first charge 3 because of these same issues.  I only had this charge 3 for about 2 weeks. Please help. This is very frustrating. Thanks. 

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‎01-14-2020 12:57 - edited ‎10-08-2024 08:13

‎01-14-2020 12:57 - edited ‎10-08-2024 08:13

Hi there @Masedog, welcome to the Community Forums. Thanks for the details provided about your Charge 3's behavior and for taking the time to troubleshoot it prior to contacting us. 

Since none of the steps you tried have worked, I've created a case to get you in contact with our Support Teamabout this. They will be able to work with you and review your options. Please keep a lookout in your inbox to the email address associated with this Fitbit account. Someone will be in contact with you soon! 

Let me know if there's anything else I may do to help you in the meantime. 

Maria | Community Moderator, Fitbit


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