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Charge 3 not working

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‎05-28-2020 17:26 - last edited on ‎09-16-2020 19:33 by

‎05-28-2020 17:26 - last edited on ‎09-16-2020 19:33 by

a few days ago my screen started to disappear again. Today I cant properly track my steps. I also have bits of screen mixed into other screens. I have to tried to reset it, changed the clock, tired Uninstaller, long reset, and tonight it shut off and had a red light on in the back instead of green. Also wont vibrate. This was bought in Nov 2019. My last charge 3 did the same thing. I'm not happy and need help. 

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‎06-11-2020 16:57 - edited ‎06-11-2020 16:58

‎06-11-2020 16:57 - edited ‎06-11-2020 16:58

Welcome to the Fitbit Community @TinaC4740.

 

I'm sorry to hear that your Fitbit Charge 3 is not working properly. Thank you for following different troubleshooting steps before contacting us.

 

To evaluate this situation, I created a case with Customer Support. Please check your inbox on the next days. They will let you know how to proceed as soon as possible.

 

If you have any question, please let us know.

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