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Charge 3 not working

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‎07-22-2020 11:34 - last edited on ‎09-15-2020 13:23 by Fitbit Moderator

‎07-22-2020 11:34 - last edited on ‎09-15-2020 13:23 by Fitbit Moderator

I love my Charge 3, but suddenly today it is not working!? It is glitching, vibrating, flashing, lines in screen or just black. I have been scrolling through and reading other people’s problems & trying what they’ve been advised, but it’s not fixing my issues. Please let me know if there’s something more I can do. I’m so bummed. 

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‎07-23-2020 19:58

‎07-23-2020 19:58

Welcome to the Fitbit Community, @JennRad.

 

I am sorry to hear your Charge 3 stopped working properly. Thanks for the details shared, I appreciate your troubleshooting efforts. I totally understand how you are feeling and I am here to help. Upon checking with our Support team, I was told that you have already contacted them. I know they will be glad to help you out and provide a solution. I recommend to continue working with them since they have already all the details and special tools to continue assisting you.

 

Let me know if you have any questions.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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