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Charge 3 not working

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‎07-26-2020 04:08 - last edited on ‎09-15-2020 13:17 by Fitbit Moderator

‎07-26-2020 04:08 - last edited on ‎09-15-2020 13:17 by Fitbit Moderator

Hi.  I went to the beach yesterday and wore my charge 3 in the salt water.  It was rinsed when I got home.  

the screen was black when I got home.  I connected to charge saw the clock face briefly and then the smiley face.  

This morning I tried the restart that is recommended.  I saw smiley face and it vibrated but it never restarted.  It is not connecting to the app so I can’t change clock face or other thing a I have seen recommended.  

it is only 6 months old.  

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‎07-26-2020 09:02

‎07-26-2020 09:02

I would contact support.

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