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Charge 3 not working

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‎08-03-2020 12:53 - last edited on ‎09-15-2020 11:07 by Fitbit Moderator

‎08-03-2020 12:53 - last edited on ‎09-15-2020 11:07 by Fitbit Moderator

Yesterday 8/3 my device started vibrating and flickering.  Today it was fully charged, but battery is almost out after half a day and it is not tracking anything.  It is not moving between screens as it should.  I have had this Fitbit for less than a year it's a Charge 3.  My 2 lasted 2 years.

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‎08-05-2020 19:49

‎08-05-2020 19:49

Welcome to the Fitbit Community @Busterlove.

 

I'm sorry to hear that your Fitbit Charge 3 is not working properly. Thank you for the information provided.

 

I noticed that you've contacted the Customer Support. I'm pretty sure they will do their best to provide a high level of support as soon as possible. Thank you for your patience.

 

Please let us know if you have any question.

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