Charge 3 not working

[pam59]

Screen blank, nothing happening now when on charge. started going faulty a week or two ago, was showing smiley which I think means it is fully charged but then would only be 10%, has lost correct date, time etc, now completely blank, have only had it since September 2020.

Moderator Edit: Clarified subject

[AlvaroFitbit]

@pam59 It's great to see that you've visited the Fitbit Community!

Let me help you with this. Not sure if this is a screen issue or a charging one. You can follow these instructions to help your device charge. Also restart your tracker if this is a screen issue by doing the following:

1. Plug the charging cable into the USB port on your computer or any UL-certified USB wall charger.
2. Clip the other end of the charging cable to the port on the back of the tracker. The pins on the charging cable must lock securely with the port.
3. Make sure the button on your tracker is aligned with the button opening on the charging cable. You’ll know the connection is secure when the tracker vibrates and you see a battery icon on your tracker’s display.
4. Press and hold the button on your tracker for 8 seconds. Release the button. When you see a smile icon and the tracker vibrates, the tracker restarted.
5. Disconnect your tracker from the charging cable.

Hope this helps.

[pam59]

Thank you for the advice, over the last few days I have followed your instructions, my screen has worked but it has lost its charge by the morning, so had to charge every morning, the date and times were wrong, some mornings the steps etc would go back to zero but not always.

The fit bit had also stopped syncing, I had tried several times uninstalling and re-installing the app, had one final try yesterday and it finally paired!, the fitbit went to the correct date and time I thought my issues and finally been resolved! until this morning for the first time the fitbit had held its charge, but it won't sync again!!, sometime this morning it has changed to today's date but the time is wrong!

I've had the fitbit since September and it worked perfectly till about 4 weeks ago, I am just so frustrated with this now, surely it should last for more than 5 months!, as it is well within the guarantee period and I feel I have tried everything possible, please could you send a replacement as when it is working properly I think it is brilliant.

I look forward to hearing from you.

Regards

Pam

[WilsonFitbit]

@pam59, thank you for the information and for trying the suggested troubleshooting steps! 

I'm very sorry for the experience. If you have also tried these syncing steps, tips to maximize the battery life, the best way to get help is to contact our Support Team. You can contact them through chat or over the phone. You can click here to get connected. 

See you around.