Charge 3 notifications, syncing and data tracking issues

[Beanybop]

No notifications

No syncing

No data

Nothing since 1 November and even before then it was unreliable.

Moderator edit: updated subject for clarity

[JuanJoFitbit]

Hi @Beanybop, it's great to see you in our Fitbit Community. I'm sorry to hear about the notifications, syncing and data tracking issues that your Charge 3 has experienced.

I'd like you to try the troubleshooting steps that are listed in this help article. This article contains a restart process that is helpful for the data tracking issue.

In case your Charge 3 is still unable to receive notifications, please follow the troubleshooting steps included in this help page. After this, monitor your tracker during the next 24 hours and see if the issues get fixed.

Keep me posted on the outcome.

[Beanybop]

Have followed the trouble shooting steps multiple times.

Unlinked the device from the app and have not been able to get it to
reconnect since approx 5 december

[JuanJoFitbit]

Hi @Beanybop, thank you for trying the steps shared above. I'd like you to try one more workaround, which has been helpful for this type of issues. Please try a long restart. To do so on your device, follow the steps below:

1. Connect the device to the charging cable. 
2. While the device is plugged into the charging cable, press and hold the button down for 15 seconds. 
3. The device turns on and shows a battery icon. Two vibrations occur: first a short vibration, then a medium vibration. 
4. The device turns off.
5. The device turns on and shows a progress bar and short vibrations occur. The progress bar completes. Note: A total of 7 short vibrations occur. 
6. Remove the device from the charging cable. The device shuts down.
7. Important: Plug the device into the charging cable again.
8. Try the setup process one more time and see if it connects with your phone properly.

Let me know how it goes.

[Beanybop]

Tried it twice. No success

[JuanJoFitbit]

Hi @Beanybop, thank you for getting back and trying the recommended  Since the issue persists, let me go ahead and forward your case to our Support team so they can investigate further and provide a solution. You will receive an email from them soon.

I'll be around if any question arises.