Charge 3 over counting steps

[Tillyp]

Had a Charge 2 for over 2 years which was great and pretty accurate, though I was ‘upgrading’ to Charge 3 had it for just over a month and wish I hadn’t bothered! It’s massively over counting steps regularly, sometimes when I’m sitting stationary at work, doing house work, getting ready... last night whilst straightening my hair it counted over 1000 steps and classed it as an aerobic workout! Any suggestions

Fitbit CS have been most unhelpful and just suggest the step test, resetting/restarting. I thought it was my device so exchanged it with the shop had new one 2 days and exactly the same is happening! Help 😕

Moderator edit: content 

[AlejandraFitbit]

Welcome to the Forums, @Tillyp.

Thanks for troubleshooting this steps issue. Since you already contacted support, I recommend keeping in touch with them. I know they will be glad to help you out and provide you a solution.

In the meantime, let me know if you need anything else. 🙂

[Tillyp]

Customer service were most un-helpful, didn't acknowledge any of my points and continuously told me to reset/restart.  Bad experience 😞 

[AlejandraFitbit]

Thanks for the update and feedback, @Tillyp.

But as mentioned previously, since you already have a case with our support team, I suggest keeping in touch with them. I know they will be glad to help you out and provide you a solution.

Let me know if you need anything else.