Charge 3 overheating during charging

[Fire530]

I wanted to start a new thread since 1 of my replies was deleted as a duplicate post in the blank screen thread..

I tried charging my charge 3 when the screen went blank, and it took the battery from 89% to 2% and got very hot. (Same issue multiple people are having). Got it working than charged it with no problem.

Today after the unit went dead after being at 98%, and working, again I tried to charge it and it would not power on and was hot I disconnected it from the charger and am waiting on them for what to do next.

I wanted to post what was going on so if it happens to other's they can be aware this may be more then changing the clock issue, and so Fitbit can see if it happens to anyone else and prevent someone from getting burned or a fire starting."

[kellyc419]

Mine was replaced

[Weeozzy]

Mine over heated while charging and I immediately contacted customer services Iwas instructed to send it back and an updated version was sent to me

Sent from my iPhone

[Fetch169]

same issue with mine had a 001 on the screen, nobody knows what that is. So hot while charging almost burnt my hand., still blank, no green light. They told me mine was replaced already for a different issue so basically "get stuffed!" time to change brand. 

Moderator edit: Format/word choice 

[WilsonFitbit]

Hello everyone. @Fetch169. Welcome to the community forums. 

I'm very sorry for the inconvenience. I was able to see that you have reached out to our Support Team and they are currently working on your case. Please keep an eye on your inbox since they should reply back to you with more information and a prompt resolution. 

See you around. 

[Fetch169]

No biggie, they had replaced it before so they say they cant again.  I recycled it and moved onto a new product.

Thanks

~Eric

Moderator edit: word choice

[WilsonFitbit]

@Fetch169 I'm sorry for the experience. 

Please note that our team is always working to enhance your experience and your feedback is a big part of that process and it definitely helps a lot.

See you around. 

[Fetch169]

It is what it is, I run a large company, I'm not naïve. It just seems goofy that I upgrade my charge 2 and my new Fitbit charge 3 didn't charge out of the box when i bought it, so they sent me a new one which worked. But now theyu say nothing they can do, as they already replaced the watch once. It's not that big a deal really, but this is the knd of press people hear.

All good, Thanks

~Eric

[WilsonFitbit]

@Fetch169 Thank you for the information. 

I'd like to let you know that I've managed to review your case and please note that our Support Team should be getting in touch with you soon. They will review your case one more time and give you more information. As mentioned above, please make sure to keep an eye on your inbox. I appreciate your patience. 

See you around. 

[Jimzva]

Same thing happened to mine. I’ll have to see how to get support from Fitbit.  

[Fetch169]

They were very understanding with me and sent a replacement. At first i think they put up walls for people who are trying to take advantage, in past 4 years twice with issues, after initial push back to get the facts, exemplery customer service. Im a Fitbit customer for life even though everything else i have is Apple.

[Weeozzy]

They were excellent with me too 10/10 for customer service

Get Outlook for iOS

[WilsonFitbit]

Hello @Jimzva. Welcome to the community forums. @Fetch169, @Weeozzy Thank you for your replies and for your great input. 

@Jimzva I appreciate the detailed information you provided. I was able to see that you tried to reach out to our Support Team yesterday, but your chat got disconnected while they were providing information. If you have any connection issue, I'd recommend contacting them over the phone, but take into consideration that phone wait times have been a little bit longer than normal. Click here to get connected. 

Please make sure to provide a brief explanation of the inconvenience and mention the troubleshooting steps you've followed, this way they can assist you from there. 

@Fetch169 I also appreciate your feedback and please note that any feedback posted in the forums is always welcome as it helps to improve our products, services and overall environment.

Lastly, I'd like to let you know that this thread is now closed. If you have additional questions or inquiries, I recommend posting them in a new thread. 

See you around.