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Charge 3 overheating

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‎10-06-2019 15:11 - last edited on ‎11-17-2020 10:40 by Fitbit Moderator

‎10-06-2019 15:11 - last edited on ‎11-17-2020 10:40 by Fitbit Moderator

Hello I bought my partner a Fitbit Charge 3, working great for 5 months but then it turns off and didn't come back OK with the charger.

 

I bought a new charger but this time it turned on for a moment and turned itself off. A few minds later it was very hot to the touch. Is there a fix or do we need to get it replaced?

 

 

Moderator edit: subject for clarity

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‎10-06-2019 16:20

‎10-06-2019 16:20

@Jimjar If the Charge 3 is getting hot, do not wear it and do not plug it in to a charger anymore.  Call Customer Support for help.  

 

Best of luck!

Heather | Community Council | Eastern Shore, AL
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

View best answer in original post

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3 REPLIES 3

‎10-06-2019 16:20

‎10-06-2019 16:20

@Jimjar If the Charge 3 is getting hot, do not wear it and do not plug it in to a charger anymore.  Call Customer Support for help.  

 

Best of luck!

Heather | Community Council | Eastern Shore, AL
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.
Best Answer

‎10-07-2019 08:23

‎10-07-2019 08:23

A warm welcome to the Community, @Jimjar and @Heather-S, thanks for the input.

 

I appreciate the information provided, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

 

In the meantime, let me know if you need anything else. 🙂

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer

‎10-29-2020 21:58

In response to AlejandraFitbit

‎10-29-2020 21:58

What was the outcome of this????? 
no replies seem to have solved this issue and now I’m waiting more than half an hour to be connected to an agent for a chat 

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