Charge 3 pairing issue

[Nitinmaitra24]

Hi...

I have my CHARGE 3.

It automatically got unpair. And now I am unable to Pair It.

The unit is purchased in US on Site & using in India. ( It was purchased in Feb -20. )

I have follwoed all the Steps as mentioned in so many chats & on community.

Noting is working.

Need your help.

Moderator Edit: Personal info removed

[AlvaroFitbit]

@Nitinmaitra24 I hope you're doing well!

Let me help you with this and thank you for troubleshooting this issue. You don't mention which steps you have tried so I suggest you clear the link between your phone and your tracker by doing the following:

1. Go to your phone's bluetooth settings and remove all devices listed there.
2. Restart your phone and restart your device. 
3. Check that no battery saving app/feature on your phone is affecting your Fitbit app.
4. Also, on an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 
5. You can find troubleshooting instructions here.

Let me know how it goes.

[Nitinmaitra24]

Dear Alvaro,

I have tried all the suggession mentioned on Fitbit Community.  Which included Restart of Fitbit / Cellphone.  Bluetooth OFF / ON.

Uninstall of FITBIT &  Re-Install of FITBIT.

I have tried it to install on Google - Pixel Cell as well.    But not worked.  It didn't paired.

Noting is worked out. 

No physical damage to CHARGE 3, but just now I am noticing some lines in clock are not working.

Infact both side of belt broken & for which I got replacement.

I need your immidiate attention.

Pls suggest / resolve.

Thanks in anticipation.

Regards,

Moderator edit: personal info removed

[AlvaroFitbit]

@Nitinmaitra24 thank you for the update.

I noticed that you already have a ticket with our Support team so please work with them to find a solution. Also please note that due to recent events affecting our operations, Support may need more than 7 business days to respond.  

Let me know how it goes.

[Nitinmaitra24]

Dear @ Fitbit - Request you to help.  

Pls provide the solution to outcome.

Regards,

Nitin

[AlvaroFitbit]

@Nitinmaitra24 thank you for your reply.

Since you haven't been assisted I have created a new ticket. Support will contact you via email.

Keep me posted.

[Nitinmaitra24]

Dear Alvaro - I have recd mail.

I have tried the procedure mentioned. But it did not worked.

Pls suggest solution.

Regards,

Nitin

[AlvaroFitbit]

Thank you for the update @Nitinmaitra24 .

Please keep communicating with Support via email and let them know that the troubleshooting steps didn't work for you.

I'll be around.

[Nitinmaitra24]

Dear Alvaro - Pls help.

It is still not working.  

The unit is purchased in US & using in India.    ( Feb 20 . )

If No solution... pls help me with Warranty Replacement.  I am not able to generate in FITBIT App.

Regards,

Moderator edit: personal info removed

[Nitinmaitra24]

Dear Alvaro,

Good to inform you that that the Charge 3 got paired.

Today I have uninstalll the App from my Cell.   Restarted the cell & Charge 3.  Followed the Steps.

Thanks.

Now ONLY ONE PROBLEM remained.

No physical damage to CHARGE 3, but just now I am noticing some lines in clock are not working.  ( Which I  mentioned on 5'th Jan 2021. )

Pls suggest how to proceed & if so,  what I  need to do from my end.

Pls take it on priority.

Regards,

Moderator edit: personal info removed

[AlvaroFitbit]

@Nitinmaitra24 thank you for the update.

Only our Support team can look into your tracker's warranty and see if they can replace it so I suggest you contact them. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

I'll be around.

[Nitinmaitra24]

Dear Alvaro,

My Charge 3 is working fine now.

As mentioned in earlier message 26 Jan & your reply Dt. 28 Jan,  I have logged the Case  # 39489572  Dt. 28 Jan.

No reply received yet.

As mentioned earlier, the unit is purchased in US & using in India.    ( Feb 20 . )

Pls help.

Regards,

Nitin

[AlvaroFitbit]

Hi @Nitinmaitra24 .

Sorry to hear that you haven't received a reply. I do suggest you try our Chat option that will be faster if it is available for you. Click this link to see your options.

Hope this helps.

[Nitinmaitra24]

Dear...

No chat option in the link.

Nitin