Charge 3 problems with brightness

[Wout.G]

Hi, I have purchased my Charge 3 four months ago. I had no problems with the screen and the brightness as I left it on auto, it has always been clear regardless of the surroundings. However, after 4 months, it is now very dim that I can barely see anything when there is some light in my surroundings.

I have tried to restarting my Charge 3 several times but the screen still remains dim. How do I fix it?

Moderator edit: subject for clarity

[AlejandraFitbit · Accepted solution]

It's great to see you here @Wout.G.

Thanks for troubleshooting this brightness issue. Since the steps you tried didn't work, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

In the meantime, let me know if you need anything else. 

[SenseiDoreen]

Hi, I am having the same issue. What was the fix? Thank you.

[Wout.G]

Hello SenseiDoreen (Jogger),

First of all, I explained what I did myself to solve the problem.
Then with Fitbit Support carried out some tests which showed that
replacement was the only option.
Have now received a new one and have no more problems.

Greeting
Wout

[duo_gabo]

Hello, 

I'm also having the same issue. I bought this last December, even adjusting the settings and doing a hard reset. It is still dim. Help.

[Wout.G]

Hello Duo Gabo,

After posting my problem I have been in touch with the Fitbit support team.
Together we went through a number of steps to check if the FitBit charge 3
is really broken. Then I received a new Fitbit charge. This one is still
doing well to date.

Greetings Wout

[DonAhrens]

My Charge 3 screen has turned so dim that I can no longer see it at all.  I have tried resetting the brightness level in a dark room but it didn’t work.

i have reset the device on the charger twice also?

[Firehair]

I'm having issues as well. I set it to the brightest setting after the update, it reset itself. I can't really see my screen when I'm outside or in my car.

[Wout.G]

Hello Firehair (Jogger),

After posting my problem I have been in touch with the Fitbit support team.
Together we went through a number of steps to check if the FitBit charge 3
is really broken. Then I received a new Fitbit charge. This one is still
doing well to date.

Greetings Wout

[Jonny-the-fox]

I have the same issue. Cant recall when it started but it is now useless as a running tracker as cant see my stats en route. I also had issue with this watch and counting floors which seems to be better than it was. All in all though the charge 3 is a poor product in my opinion.

[Burns2003]

Thats about the same time i got mine and its doing the same thing. Maybe it was a bad batch.

[DonAhrens]

Exactly why I am switching to Koretrak!

Sent from my iPhone

[WanaK]

So the only solution is to get a new one?!?!?!

[anaisophia]

Same thing with mine can’t see the screen when I am out during the day and even when his dark I have to get very close to the screen

[WendyOz]

It looks as though it is still an issue.  I bought mine just a month ago  and am having the same problems.

[DonAhrens]

Dump it and have a look at the Charge 4 if they will give you full credit?

[LadyDi1952]

I’m having the same issue. What do I do? 

[Banshee1013]

I got my Charge 3 in Feb '19 and it worked great up until sometime early this year. For me, it was a gradual degradation, and at first I thought it was just me - but a couple months ago it became very noticeable. Got online and saw a bunch of people were having this problem and that was when I realized it wasn't just me. However, of course, the warranty has expired, so my only recourse is to get another one (at a discount through Fitbit.com). 

I just wanted to report this because I don't think this means it was a "bad batch" but instead a bad update. It seems many of you having the problem have purchased your devices recently and are having the same problem as mine which is over a year old. 

[Rita2828]

This issue affects me to and I believe it has been a problem since the last update.  My screen is so dim, I cannot read it unless I am in a darkened room.  I have tried resetting to Normal and Auto from the settings feature but this does not last anytime at all and have also tried the hard boot which was described on this form.  Nothing seems to work.  It annoys me that FitBit is not offering a reasonable solution or replacement. I had to replace my last FitBit as it the clip no longer worked and wouldn’t be replaced by FitBit Clip.  I am beginning to think I need to shop an alternative.  I wear my FitBit Charge 3 everyday and expect a higher quality than this.  

RITA2828

[MemaS]

I have the same problem. Called Fitbit and they had me reset it. That didn't fix it. Said there was nothing else to try. They said my warranty was up (only by a month) and I had to buy a new one but they would give me a discount. Very cold and rude!!!! Made me want to get rid of my Fitbit. Make sure you call as soon as this problem occurs or your are **ahem** out of luck and have to buy something else!!!