Charge 3 randomly vibrating and switching screens

[JLeyva]

I just bought my charge 3 about a month ago. This past weekend it started constantly vibrating and switching screens on me. Itll turn notifications off randomly or turn my screen wake of. It then doesn’t respond to touch and won’t stop. This has been happening for hours today the longest it’s been and it’s getting pretty frustrating and not sure what to do 

Moderator edit: updated subject for clarity

[WilsonFitbit]

Hello everyone. @tcatmiller. Welcome to the community forums. 

If you still need further assistance, please reach out to our Support Team. You can contact them through this link and they will be able to provide a prompt resolution. 

@tcatmiller I was able to see that you have reached out to our Support Team and they were able to provide information and assistance. If you still have questions or inquiries about the outcome of your case, I recommend updating your case so our team can continue assisting you. 

See you around.  

[FunMarcus]

Has this issue been resolved since your original post/suggestion since 06/14/2019?

[WilsonFitbit]

Hello @FunMarcus. Welcome to the community forums! 

Thank you for your question. At this time, I'd like to let you know that there have been some reports of users experiencing a similar situation. In addition, please note that the performance of a Fitbit device can be affected by several reasons, but if you experience an inconvenience with your Fitbit device, it would be great if you can share more details. 

Otherwise, take into consideration that you can also contact our Support Team for further assistance. Note that you can contact them through chat or over the phone, but phone wait times have been a little bit longer than normal, so I recommend initiating a chat. Click here to get connected.

See you around. 

[MoRae]

My Fitbit Charge 3 just started doing the same this morning.  Have tried all the suggestions above but it will not re-set or restart.  Keeps returning to vibrating through different screens.  Seems to be stuck on yesterday's time also.  Not sure what to do - other than smash it with a hammer!

[AndreaFitbit]

Welcome to the Fitbit Community, @MoRae. I'm sorry to hear about your Charge 3 behavior and thank you for letting us know that you have tried all the suggestions above.

The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

Keep on visiting the forums.