help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 3 reading low HR zone while exercising

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-24-2021 18:09 - last edited on ‎01-25-2021 03:10 by Fitbit Moderator

‎01-24-2021 18:09 - last edited on ‎01-25-2021 03:10 by Fitbit Moderator

Charge 3 shows HR in below zone during an intense workout. 

 

 

Moderator Edit: Clarified subject

Best Answer
Labels:
0 Votes
1 REPLY 1

‎01-25-2021 03:16 - last edited on ‎11-05-2025 04:23 by Fitbit Moderator

‎01-25-2021 03:16 - last edited on ‎11-05-2025 04:23 by Fitbit Moderator

@Fitgirly Welcome to the Fitbit Community!

Let me help you with this. I suggest you clean the back of your device with cotton and rubbing alcohol and restart it. Turn the heart rate off, save and sync then turn it on save and sync again. Also check these tips to improve the heart rate reading on your device.  Note that sweat could affect the heart rate sensor and based on suggestions from the Community members you could try using a sport wristband to quickly remove excess sweat when you are exercising.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

Best Answer
0 Votes