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Charge 3 reading low HR zone while exercising

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‎01-24-2021 18:09 - last edited on ‎01-25-2021 03:10 by Fitbit Moderator

‎01-24-2021 18:09 - last edited on ‎01-25-2021 03:10 by Fitbit Moderator

Charge 3 shows HR in below zone during an intense workout. 

 

 

Moderator Edit: Clarified subject

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‎01-25-2021 03:16

‎01-25-2021 03:16

@Fitgirly Welcome to the Fitbit Community!

 

Let me help you with this. I suggest you clean the back of your device with cotton and rubbing alcohol and restart it. Turn the heart rate off, save and sync then turn it on save and sync again. Also check these tips to improve the heart rate reading on your device.  Note that sweat could affect the heart rate sensor and based on suggestions from the Community members you could try using a sport wristband to quickly remove excess sweat when you are exercising.

 

Let me know how it goes.

Alvaro | Community Moderator

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