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Charge 3 registering extra steps

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‎06-26-2020 20:04 - last edited on ‎09-16-2020 09:27 by Fitbit Moderator

‎06-26-2020 20:04 - last edited on ‎09-16-2020 09:27 by Fitbit Moderator

My Fitbit Change 3 keeps doubling the number of steps I have when it does this it also replaces some of the exercises on my exercise list with Pilates. When I sync it fixes it but then doubles and again in a few mins. I am mostly syncing every day and I have done multiple restarts to no avail.

 

 

Moderator Edit: Clarified subject

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‎07-05-2020 10:26

‎07-05-2020 10:26

Welcome to the Community, @Niloc3.

 

Thanks for troubleshooting this steps issue. Upon checking with our support team, I was told that you have already contacted them. I know they will be glad to help you out and provide you a solution, just keep an eye on your inbox for further assistance.

 

Let me know the outcome.

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

View best answer in original post

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2 REPLIES 2

‎07-05-2020 10:26

‎07-05-2020 10:26

Welcome to the Community, @Niloc3.

 

Thanks for troubleshooting this steps issue. Upon checking with our support team, I was told that you have already contacted them. I know they will be glad to help you out and provide you a solution, just keep an eye on your inbox for further assistance.

 

Let me know the outcome.

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎07-31-2020 09:37

In response to AlejandraFitbit

‎07-31-2020 09:37

Hey thanks for the help and sorry for the really late reply. I have switched the device I sync on from my win10 device to my iPhone and turned on all day sync. I have tried some other things: I noticed this happened when I hit the button on the side of the Fitbit quickly to get out of menus I was a few steps into and this sometimes caused it. I think this could be because you are not checking for a button press quickly enough in the firmware and this causes a bug, but idk that’s just a guess. I have tried to not do that and sync EVEN more and so far this has worked!

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