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Charge 3 reminders to Move not saving changes - iPhone 12

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‎11-01-2020 12:03 - last edited on ‎11-10-2020 14:02 by Fitbit Moderator

‎11-01-2020 12:03 - last edited on ‎11-10-2020 14:02 by Fitbit Moderator

Charge 3 and iPhone12 Reminders to Move is not saving changes to default start time and end time.  It also isn't syncing.   I've received a message three times today to pair the device.  Any suggestions on what will correct these issues?

 

Moderator Edit: Clarified subject

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‎11-10-2020 14:02

‎11-10-2020 14:02

Hi @JLW12 , welcome to the Community Forums.

 

Thanks for bringing this to our attention and for all the details that were shared in your post. Our Support team informed me that they already provided you assistance via chat back in September to resolve this situation. That said, I recommend you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case.

 

I'll be here if you need anything else.

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‎11-14-2020 09:22

In response to RicardoFitbit

‎11-14-2020 09:22

The reply I received for this question doesn't make any sense.   I did not have my iPhone 12 when I contacted the help desk in September.   I purchased my iPhone 12 in October.   Please confirm what bugs have been reported and moved to development for the iPhone 12.

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‎11-16-2020 12:24

In response to RicardoFitbit

‎11-16-2020 12:24

I added a comment on the forum that this response doesn’t make any sense. I didn’t have my iPhone 12 in September when I contacted the help desk. Apple didn’t release the iPhone 12 until October. Below is a screenshot of the error message and a second screen shot with my bluetooth settings.
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