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Charge 3 replacement doesn't has Fitbit Pay

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‎12-17-2020 01:14 - last edited on ‎12-23-2020 19:10 by Fitbit Moderator

‎12-17-2020 01:14 - last edited on ‎12-23-2020 19:10 by Fitbit Moderator

When it comes I will be on my 3rd charge 3 in a year. First one heart rate monitor failed second one the screen went blank. But each time I get a replacement its downgraded. Started off with a rose gold one they claimed they couldn't replace that (despite them still being on sale) now they are sending me one without fitbit pay. They offer no compensation for downgrading the model they are providing its disgusting service. 

 

Moderator Edit: Clarified subject

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‎12-23-2020 19:09

‎12-23-2020 19:09

Hi @LxPeanut, welcome to the Community Forums.

 

Thanks for taking the time to share your thoughts and personal experience with your Fitbit device, I understand your situation and how frustrating this matter can be for you. I'd like to let you know that we are always striving to improve the Fitbit experience with our products and services, therefore, the feedback that's shared here in the Community Forums is always appreciated.

 

Since you already received assistance from our Customer Support team, I’d suggest you contact them back if you require further assistance or if you have any additional questions about the outcome of your case. Unfortunately I don't have access to the information they provided to assist you accordingly.

 

Let me know if you have any additional questions, I'll be around.

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