Charge 3 replacement experience

[Ludicrous]

My Charge 3 will no longet hold a charge. Wore it everyday for 2 months. Fitbit was nice to get a replacement out however they have chosen to send it pony express. Very disappointed. 

Moderator edit: updated subject for clarity

[Marrrmaduke]

@Ludicrous can you track the package? Anyways, I'm glad you're getting a new tracker! 😊👍🏻

[Debkndr]

My charge 3 did the same. I to am waiting for my replacement. Miss my fitbit hope it arrives soon

[Ludicrous]

Yes I can track the package. Fitbit sent it wilthin 24 hrs but it is not
scheduled to arrive until this Friday when it left Fitbit on the 7th. Very
unhappy.

[MarreFitbit]

Welcome on board guys @Ludicrous and @Debkndr! I'd like to give thanks for the feedback you've provided towards our product. Please know that we provide feedback to our team based on community posts and we are always working on improving our devices and overall environment based on that feedback. 

I'd like to share with you that your order or orders in general usually take up to 5 to 7 business days to arrive. With that said, let me know if you ever encounter any further issues with your order.

Thanks for your input @Marrrmaduke!

Have a nice day! 

[SunsetRunner]

I had the same slow delivery experience when I first got mine, it didn't survive the initial firmware upgrade and it was the first or second week of January before I could use my Christmas present.

Have you guys ever considered stocking your major retail partners with the replacement parts?

Then, if a user needs a replacement you could email them a barcode which could be scanned at Target, Best Buy, etc. to fulfil the request as quickly as the user could get to the store instead of having to wait the requisite time for delivery.

[MarreFitbit]

Hi there @SunsetRunner, thanks for stopping by! Thanks for sharing your experience here and for also sharing your idea. 

For anything else you would like to see implemented in the future, consider visiting our Feature Suggestions board. This is a space where Community users can post features, ideas, and suggestions that they'd like to see in future Fitbit products, accessories, and software and top-voted suggestions get relayed to our product team for review. 

We're constantly striving to improve Fitbit products and services, and we very much appreciate all of the input we receive from our customers. 

Our product team looks forward to reading and incorporating your suggestions into future versions of Fitbit trackers and apps. 

Let me know if there's anything else I may assist you with.

[nola_cate]

I have the same complaint. I purchased my original Charge 3 in late April. It fritzed out by late June and I requested a replacement. It took 3 weeks for my replacement to arrive. Now, the replacement has stopped working, a month after I received it. Fitbit is sending another, but it will take 10 business days to arrive. I'm angry and frustrated. Clearly Fitbit knows that this is a problem with the Charge 3, so they should have the courtesy to prioritize shipping--especially for repeat replacements. 

[MarreFitbit]

Welcome to the Community Forums @nola_cate! Thank you for the thorough feedback for the Fitbit environment, customer service and devices. This has not gone unnoticed and be sure that I will pass this along.

Please know that we provide feedback to our team based on community posts and we are always working on improving our devices and overall environment based on that feedback.

Let me know if there's anything else I may do to assist you with.

[SunsetRunner]

Interesting, you’re getting a free replacement and still complaining 

[nola_cate]

Interesting, it's my 2nd replacement in 3.5 months. If I'm going to have to
go through this process every few weeks, I'd like to get my replacement
faster than 10 days.

But you troll on.

[Amar_JSR]

Can some body help me what is the process to get a New Fitbit replacement from my old device

[Ludicrous]

I have had my charge 3 for a year and a half. It has been replaced four
times. It is back in again but I don't know this time. The first time it
stopped holding a charge after two months. The next two times it would not
turn on. The fouth time it would not turn on but overheated being charged.
It is now back again. It was showing me a happy face and thats it. Don't
know what Google Fit Bit is going to do this time. They told me they may
offer me 25% off on another. Now the question is, do I want to through more
money at Google and do this again for another year and a half. Kudos Fit
Bit for selling out to Google. Take the money and run.

[Mikedanyc]

What did fitbit tell you regarding the issues you had? (Besides swapping it
out) Did they actually troubleshoot it and figure out the issue?
With this many bad experiences you should contact your local news channel
and have their investigative journalist contact fitbit and uncover the scam
they are pulling on people. You deserve all your money back too. Shame on
fitbit.

[Ludicrous]

Yes each time the did troubleshooting over the phone and determined it had
bricked for whatever reason. To my knowledge the Charge 3 is the most
problematic of the line. Contacting the news is a good suggestion. They
could fight to get me another but the track record of the charge 3 is
horrible. If anything I may argue for a change 4 but don't know it it's any
better. The bad part is I have insomnia and my doctor uses the sleep data
to treat me. The company has been good on the support side but the 3 has no
sustainably. It's been six days and it has not reached the repair facility
yet. They are the ones to make the decision of it's out come. The orriginal
purchase was 11/18. So the warranty is up.

[Ludicrous]

Lemons I can use for cleaning, baking, cooking, margs. At this point if I
strapped a lemon to my arm I would be better off. Let's not forget who now
owns the unFit Bit.

[nola_cate]

Replacement 2 stopped working in April 2020, and now Replacement 3 no longer takes a charge. Fitbit knows this product is defective, yet they continue to provide it without consideration of the customer's frustration and inconvenience. 

[Ludicrous]

True that!