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Charge 3 replacement inquiry

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‎09-28-2020 16:12 - last edited on ‎09-29-2020 10:29 by Fitbit Moderator

‎09-28-2020 16:12 - last edited on ‎09-29-2020 10:29 by Fitbit Moderator

My charge 3 fitbit just stopped working, I contacted support and a replacement was mailed out to me. Nobody mentioned returning the defective device. I didn't receive a return label or address or anything just the new device. Do I have to return the defective fitbit? 

 

Moderator Edit: Clarified subject

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‎09-28-2020 19:41

‎09-28-2020 19:41

Hi @Shouston74  check your email from support as it should tell you if the old Charge 3 should be returned. Sometimes they do ask for them to be returned, but when they do, they let you know. I've contacted a moderator to come here to assist you. 

Stepping in the U.S.A. since September 2013. Android 14

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‎09-29-2020 06:23 - edited ‎09-20-2023 05:38

In response to Odyssey13

‎09-29-2020 06:23 - edited ‎09-20-2023 05:38

Hi there @Shouston74, welcome to the Community Forums. Thanks for the details provided in your post, I'm glad to hear that your Charge 3 replacement has already arrived. 

As @Odyssey13 said, if you needed to return the defective tracker you should've received this information during your chat. I've seen your support case and there's no need to send the old Charge 3 back to us.

That being said, please keep all accessories, such as charging cables, dongles, removable bands, and frames as you're receiving a replacement tracker only. When you receive the replacement, recycle your defective tracker at an e-waste recycling facility.

Maria | Community Moderator, Fitbit


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