10-15-2020 15:21 - last edited on 10-16-2020 17:40 by LiliyaFitbit
10-15-2020 15:21 - last edited on 10-16-2020 17:40 by LiliyaFitbit
My 2 month ish old replacement Charge 3 is now randomly flipping between clock and sleep/dnd screens. I have done the reset many times, sometimes it's ok for a week or so, other times, it only lasts a few hours. At this point, I wish I had my old one with the lines through the clock face. At least that one didn't reoeatedly wake me up in the middle of the night! Please help!
Moderator edit: subject for clarity
10-16-2020 17:39
10-16-2020 17:39
Welcome to the Fitbit Community, @maudesgirl51.
I appreciate your participation in the Forums and sharing that your Charge 3 replacement is switching between screens. Thank you for trying to resolve this and providing the additional details. I totally understand how you are feeling and I am glad to help. Upon checking with our Support team, I was told that you have already contacted them and that they were able to assist you. Thank you for your time and efforts.
Let me know if you have any questions.
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.
10-17-2020 01:04
10-17-2020 01:04
10-18-2020 17:46
10-18-2020 17:46
Thank you for your reply, @maudesgirl51.
I am sorry to hear the issue persists, I understand how frustrating this is for you. Since you've been in touch with our Support team regarding this issue, I've sent these details to them and they will be contacting you soon. I know they will be glad to help you out and provide a solution, please keep working with them.
I'll be around if you have any questions.
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.