Charge 3 screen Brightness / Clock Face Issues

[Cyric]

So I have my charge 3, overall I do like it. Pretty much everything is working as intended.

My only two complaints:

• The Clock Faces (as mentioned by many)
• The Brightness (The "Lighter Gray" areas aren't readable at all when out side in the sunlight no matter what brightness it's set on... This is a major problem as I can't see my time or distance when walking outside and forget about it if I'm wearing sunglasses. I understand this is probably a feature to help save battery life but it makes this fitbit very difficult to use in any real world needs. If there was an option for MAX brightness or B&W or gray scale this would fix this issue.)

Regards,

Cyric

Moderator edit: updated subject for clarity

[Gillery27]

Thanks for that, I am on a Samsung Galaxy but that option isn't there unfortunately ☹

Sent from my Samsung Galaxy smartphone.

[JackReacher]

Cyric - agreed.  The gray scale is hideously hard to see.  I'm wondering what genius decided to design the main clock face with bright white hour, and dim gray minutes.  Not only distracting, but very difficult to read.  Need a fix - please.

[Buzzsaw]

Thanks Edson. So far in my evaluation of the Charge 3, the only issues I have are with the screen brightness.... Heart rate is accurate, tracked my sleep stages in detail last night, used it for a 4 mile walk today..worked fine...will try auto tracking for racquet sports tomorrow... will post a full review when finished

[BassBud]

I have exactly the same complaints.

[Runflat]

I do have the same issue with the Brightness (lack thereof) and the font size. The main reason for switching to 3 from 2 was the waterproof/resistant of the former, I am  looking to return this and stick with the latter that's how frustrated I am. If this was supposed to be an upgrade then it's a major failure, since you have to retain/enhance the best part of the previous model with added features to the new version, hence, an upgrade.

Better yet, why don't you poll the consumers for inputs before rolling out a new/upgraded/better version. but then again, that ain't gonna happen.

[jhoover999]

Do you know if they are going to fix the brightness issue on the Charge 3.  I bought mine in November and I just can't deal with not being able to even see the time when I need to.  I have also had issues with it not syncing and freezing up and needing re-set.  Very disappointed in the Charge 3 so far.  I had a Charge 2 that I loved and only replaced it because I cracked the screen right down the middle.  I am looking at alternative trackers unless they can update this one, I'll be returning it.

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@Cyric wrote:

If you agree with this please thumbs up this post linked here...

https://community.fitbit.com/t5/Feature-Suggestions/Charge-3-B-amp-W-vs-Gray-Scale-Brightness-Issue/...

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[AlexandraFitbit]

Welcome to the Community @jhoover999! Thanks for sharing your concerns about the Charge 3. I appreciate all the details you provided. I'm sorry to hear that you have had syncing issues, thanks for the troubleshooting you have done. Note that this might happen due to your mobile device's compatibility, please take a look at the following article to see if its compatible: Which phones and tablets can I use with my Fitbit watch or tracker? 

In regards the brightness of the screen, note that there is a process to be followed so a Feature Suggestion can be released, I hope this one's get many votes so it can be released sooner. 

Do note hesitate to contact me if you need anything else! 

[Metamorph]

I have the same problem with the clock faces being too dark ESPECIALLY the steps which is what I wear the watch for.  I have it on the brightest setting. I never had this problem with the Charge 2.

Also, I changed the clock face to the Charge 2 Retro and the Retro Double Stat which were a bit easier to see but then somehow, after a few hours, the clock face changed over to calories burned and it was no longer showing steps on the front screen.  This Charge 3 is so frustrating!  

[Metamorph]

I have my Charge 3 set for the brightest setting and you still can't see it.  I wear the watch mainly for the steps and for most of the clock face options, the steps is "grey" like mentioned previously and it is impossible to see outside.

I switched the clock face to the "Retro Double Stat" and the "Charge 2 Retro"  because the steps appeared to be larger and a little brighter (and they also contained the date/time).  However, after a few hours, the clock faces changed from showing steps to showing calories burned and/or location.  Both clock faces did this and I had them set to the one with the time/date/steps/heart rate.  This is even more frustrating because then I have to mess around with the app to change it back.  But then it again spontaneously changes the clock face to something else and removes the step counter from the face.

This watch has been so frustrating!

[christinemacdon]

neither the auto or normal brightness options work outside. the watch is useless

[christinemacdon]

the watch is useless outside.

[Katniss2]

Mine does the same thing. Pixel issue? Part of the numbers are clear the others are light grey hard to see. I am very disappointed, should have bought an Apple Watch.

[1batgirl]

Hi,

I started with your Fitbit Flex, literally used it forever.  Then husband bought me your Fitbit Charge 2, love it.  Considering purchasing the Fitbit Charge 3, but here's the problem;  my neighbor bought one and let me try it out for a month while she was testing out another brand, the Charge 3 face lettering should be in ALL WHITE,  the light grey is ridiculous!!!  Who can read this!!!  You guys nailed it with this upgrade except for that, but THAT is a big let down!!  PLEASE DO AN UPDATE AND FIX THAT PROBLEM!!!  Honestly,  you are going to loose ALOT of customers!  I will stick with my Charge 2 or move on to another brand if I don't see an update on this.

Loyal Customer???

[JudyMCB]

is normal the brightest setting?

[Runflat]

Yes it is.

Sent from my phone

[JSett]

My screen brightness was fine until 2-3 days ago - I can’t even see it now. Is there a setting I can check or if there a defect with the Charge 3?

[Nooccaraa]

I’m having same issue w/brightness outside. My husband and I have same charge 3 his is fine outside. Also my clock, first number brighter than the rest of numbers.