help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 3 screen and syncing issues

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎11-09-2020 18:04 - last edited on ‎11-10-2020 03:27 by Fitbit Moderator

‎11-09-2020 18:04 - last edited on ‎11-10-2020 03:27 by Fitbit Moderator

I have bought two fitbits to me and my wife around one year ago. 

 

My wifes one just died. Mine is not syncing and has the screen strange. Fitbit Support said they cant help neither that I'm part of the warrant. 

 

Thanks, but don't want this garbage anymore.

 

 

Moderator edit: updated subject for clarity

Best Answer
Labels:
0 Votes
1 REPLY 1

‎11-10-2020 03:26

‎11-10-2020 03:26

Hi @vinicius_mn, welcome to our Fitbit Community. I'm sorry to hear that your wife's Charge 3 won't turn on and yours stopped syncing your data. I totally understand how you feel about this.

 

I'm also sorry to hear that your Fitbit devices are no longer under the warranty period. The warranty period is good for 365 days, starting from the date of the first setup. We appreciate your feedback and comments since this helps us to keep improving.

 

I'll be around if any question arises.

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

Best Answer
0 Votes