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Charge 3 screen went blank

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‎11-10-2020 05:39 - last edited on ‎11-12-2020 12:54 by Fitbit Moderator

‎11-10-2020 05:39 - last edited on ‎11-12-2020 12:54 by Fitbit Moderator

What is going wrong Fitbit? This morning my fitbit Charge3 vibrated once, I thought it was a message, but screen is black and despite all efforts nothing is working ie changing clock face and resetting. Cannot do either of those things. Doesn’t work. Really disappointed in Fitbit, looks like others are having same trouble so its down to your end Fitbit, what are you going to do about it? 

 

 

Moderator Edit: Clarified subject

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‎11-10-2020 11:11 - edited ‎10-10-2023 05:11

‎11-10-2020 11:11 - edited ‎10-10-2023 05:11

Hi there @Thisisnotfunny, welcome to the Community Forums. We're sorry to hear that your Charge 3's screen has gone blank. We acknowledge the limitation we have on our part particularly on what you have experienced. We‘re taking into consideration your comments and sentiments with regards to our products and services. Thanks for your time and efforts in troubleshooting your Charge 3.

We've seen that you got in touch with our Support Team after posting here and they're now helping you with the screen issue.

Maria | Community Moderator, Fitbit


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