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Charge 3 screen and syncing issues

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‎01-28-2021 05:05 - last edited on ‎01-28-2021 05:17 by Fitbit Moderator

‎01-28-2021 05:05 - last edited on ‎01-28-2021 05:17 by Fitbit Moderator

Hi

For a number of weeks I am unable to see my screen when out running.

this appears to be related to the ‘bright’ option being removed from settings.

I have read previous concerns raised similar to this - restarting does not help and I only have ‘dim’ and ‘normal’ in my options.

this is starting to become unusable. Is there plans to correct this in next update?

 

the syncing is also taking a long time to get activity coming through

 

my charge 3 is 3 years old and I am hoping to use it for a few more years

 

much appreciated 

 

Moderator Edit: Clarified subject

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‎01-28-2021 05:15 - edited ‎10-31-2023 08:20

‎01-28-2021 05:15 - edited ‎10-31-2023 08:20

Hi there @sobsnewcastle, welcome to the Community Forums! Thanks for trying to troubleshoot the issue with your Charge 3 before reaching out. We‘re taking into consideration your comments and sentiments with regards to our products and services.

At this moment, we’ve reached the limits of what I can do for you here on the public community forums with regards to the screen issue. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

As for the syncing difficulties, our team is aware of a syncing issue on Andriod 3.37 and is currently working on a fix. Thank you very much for your report and patience. Please stay tuned to this thread for updates. 

Maria | Community Moderator, Fitbit


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