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Charge 3 screen became dim

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‎10-30-2020 07:13 - last edited on ‎10-31-2020 07:31 by Fitbit Moderator

‎10-30-2020 07:13 - last edited on ‎10-31-2020 07:31 by Fitbit Moderator

Hello

screen is dim tried all recommended actions still dim 

what can I do? Only 6 months old.

 

 

Moderator edit: updated subject for clarity

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3 REPLIES 3

‎10-31-2020 07:31

‎10-31-2020 07:31

Hi @msimons1125, it's great to see you in our Fitbit Community. I'm sorry to hear that the screen of your Charge 3 became dim. By the way, thank you for trying to get this issue resolved before contacting our forums.

 

In order to avoid providing the same information, let me know what troubleshooting steps you have tried. In the meantime, try restart your Charge 3 as described in this help article. After this, try changing the clock face to one developed by Fitbit, not a third party clock face and see if the issue gets fixed.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

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‎10-31-2020 10:37

In response to JuanJoFitbit

‎10-31-2020 10:37

Hi @JuanJoFitbit 

 

I applied the steps in the article and my charge 3 screen is still too dim.

 

Many thanks in advance for your help to solve this issue.

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‎10-31-2020 14:44

‎10-31-2020 14:44

This is a KNOWN problem with the Fitbit Charge 3 and Fitbit is not doing anything to resolve it!!! I am very upset with this. My Charge 3 is just over a year old and the warranty is over and I can’t see the screen at all. It happened just after the warranty ran out. Fitbit has offered 35% off it I want to buy a new one! Not likely....

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