Charge 3 stopped syncing

[Jeannekit]

Charge 3 was not syncing so I turned Bluetooth off and back on again still not syncing I then clicked forget device and I can not retrieve it how do I get charge 3 paired with Bluetooth?

Moderator edit: subject for clarity 

[LiliyaFitbit]

Welcome to the Fitbit Community, @Jeannekit.

I am sorry to hear your Charge 3 tracker is not syncing. Thanks for trying to resolve this, I appreciate the additional details and I am here to help. I recommend following the complete troubleshooting instructions to resolve the syncing issue at Why won't my Fitbit device sync? 

For more information on how Fitbit devices sync their data, see How do Fitbit devices sync their data?

Let me know how it goes. 

[trishl179]

that's exactly what got my 3 to forever not be connected because i followed that 'instruction' to tell Bluetooth to 'forget this device', so everytime i try to pair my 3 again, it could never happen cos it stops at 'we found your Charge 3' but the connecting bit never ever ends... so i am effectively left out in the cold bcos of that ONE 'instruction' to tell Bluetooth to FORGET THIS DEVICE. so, thanks but NO THANKS! now 3less, i am scouring around for a replacement that is NOT a fitbit 😒

[LiliyaFitbit]

Welcome to the Fitbit Community, @trishl179.

Thank you for joining the thread and sharing the details of the issue with your device. I appreciate your troubleshooting efforts and the additional details. I totally understand how you are feeling and I am glad to assist you. I recommend trying the following:

1. Turn off other Bluetooth connections that are nearby.
2. Verify if the Fitbit app is updated to the latest version. See this link.
3. Force quit the Fitbit app.
4. Reboot your phone.
5. Restart your Fitbit with the steps from this help article.
6. Open the Fitbit app, tap on your profile picture > Set Up a Device.
7. Choose your Fitbit from the list and follow the onscreen instructions.

For complete troubleshooting instructions, see Why can't I set up my Fitbit device?

Keep me posted on the outcome.

[Cinserae]

Me too. Same exact problem

[LiliyaFitbit]

Welcome to the Fitbit Community, @Cinserae.

Thank you for joining the thread and sharing that you're experiencing the same issue with your device. I recommend following the troubleshooting instructions at Why won't my Fitbit device sync? 

Let me know how it goes.

[Cinserae]

It’s not syncing with app, shows 001 and a diamond on charge 3 Fitbit , and now continues to show smiley face on face of watch.  Frustrating. I started experiencing problems ever since the update. Starting Yesterday,  it is no longer working.

[Swollox]

I did all the things that were suggested but still not synching. Every time I try I get this pop-up message - 

 

[Adelsheppard]

Mine has been odd since the clocks changed. It seems to loose time not keeping up with the phone. Now worried to un pair in case I can't get it back. 

[trishl179]

it's pointless, the tracker would not connect to the iphone, even when it
claims it found the tracker! all of this because i tokd Bluetooth to
'forget this device'! now it won't be paired!!!! totally futile!

[LiliyaFitbit]

Welcome to the Fitbit Community, @Adelsheppard. Thank you for your replies, @Cinserae @trishl179. It's nice to see you again in our Community Forums, @Swollox.

@Cinserae @trishl179 I am sorry to hear the issue persists, thank you for your efforts and the additional details. I understand how frustrating this is for you. I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. You should be getting replies soon.  

@Adelsheppard Thank you for joining the thread and sharing that your tracker is losing time. I understand your concern and recommend making sure your tracker is syncing: How do Fitbit devices sync their data? You can also find the additional troubleshooting steps here.

@Swollox I am sorry to hear your Charge 3 is not syncing. Thank you for your troubleshooting efforts and a screenshot. I recommend uninstalling and reinstalling the Fitbit app. 

Keep me posted on the outcome.

[Rach186951]

I have tried all of this and nothing works. Absolutely disgusting and appears to be a major fault!! Had mine since July was working well until 2 days ago, now it wont connect. Refund will be asked for that's for sure.

[LiliyaFitbit]

Welcome to the Fitbit Community, @Rach186951.

I am sorry to hear your device won't connect. Thank you for your troubleshooting efforts, I totally understand how you are feeling. I've shared your case with our Support team and they will continue assisting you on this matter. Please keep an eye on your inbox. 

I'll be around.