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Charge 3 screen black but still tracking

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‎07-09-2021 09:44

‎07-09-2021 09:44

I’ve followed all the instructions for rebooting but still the screen remains black. It is still working in the background as the App on my phone is recording data. I wear this watch most days. 

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‎07-09-2021 10:11

‎07-09-2021 10:11

Hello @Clacey1957. Welcome to the community forums! 

 

Thank you for the detailed information and for the troubleshooting steps you've followed prior to posting. Since you have followed the recommended tips from this thread and the issue has persisted, my best recommendation is that you please reach out to our Support Team for further assistance. 

 

Note that you can contact them through the link provided in the thread or you can click here to get connected. Also, take into consideration that you can contact them through chat or over the phone, but phone wait times are longer than normal, so I recommend initiating a chat. 

 

On a side note, please make sure to provide a brief explanation of the inconvenience and mention the troubleshooting steps you've followed, this way they can assist you from there. 

 

See you around. 

Wilson M. | Community Moderator, Fitbit.
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