Charge 3 screen blackout

[KarishmaShah]

My Fitbit is fully charged but the screen is blank. When pushing the sides it vibrates but will not display the time. Please assist.

Moderator edit: updated subject for clarity

[Marrrmaduke · Accepted solution]

@KarishmaShah Have you tried rebooting it several times according to the instructions that can be found here?

[AlejandraFitbit]

A warm welcome to the Forums @KarishmaShah and @Marrrmaduke thanks for the input.

I appreciate all the efforts in trying to fix this issue. It's great to see here that the instructions provided by our friend worked. If there is anything else we can help you with, do not hesitate to post it.

Keep the stepping up! 

[Sterrebonne]

Such a disappointment. I am having the same issues and the teboot doesnt work. Called customer service and that was a joke. Told me it may be days before someone contacts me by email. I was also told that they really are not having problems with the Charge 3, according to this community that was a bold daced lie! Beyond angry here.

[Marrrmaduke]

@Sterrebonne By reboot doesn't work you mean CH3 does not reboot? Or it reboots but the screen is still black? Also, can you verify if your tracker still syncs with the app? What happens when you plug it for charging? Does it charge? Have you tried rebooting when plugged to computer USB instead of outlet?

[MarreFitbit]

Hey there @Sterrebonne, thanks for jumping in here! Sorry to hear that your Charge 3 is still having inconveniences with the screen. 

As you mentioned, your case was escalated to a higher department and someone will be in touch with you shortly. I've updated your support case, though. 

Let us know if there's any questions present. 

[Sterrebonne]

The screen is still black.

Moderator edit: updated subject for clarity

[MarreFitbit]

Thanks for the update @Sterrebonne! Please wait for our team to reach you out with next steps. They will get back to you shortly. 

Have a nice day! 

[maryzama]

I am having the EXACT same problem. My c3 syncs with my app but the screen is totally dead/black/unresponsive.

[Marrrmaduke]

@maryzama I'm afraid you will have to reach out to customer support to guide you through the next steps.

[MarreFitbit]

Welcome on board @maryzama! Thanks for trying the restart suggested, if you haven't contacted our Customer Support as my friend @Marrrmaduke recommended I'd like you to please try the long restart first. 

To restart Charge 3 using the 15-second method: 

1. Connect the device to the charging cable. 
2. While the device is plugged into the charging cable, press and hold the button down for 15 seconds. 
3. The device turns on and shows a battery icon. Two vibrations occur: first a short vibration, then a medium vibration. 
4. The device turns off.
5. The device turns on and shows a progress bar and short vibrations occur. The progress bar completes. Note: A total of 7 short vibrations occur. 
6. Remove the device from the charging cable. The device shuts down.
7. Important: Plug the device into the charging cable again. 

Give this a shot and let us know the outcome! 

[maryzama]

thanks! I think that customer service is my only option at this point

[Marrrmaduke]

@maryzama please reach out to Customer Support. I'm sorry we couldn't help.

[maryzama]

Thanks! I guess my responses are considered "cross posted" and some have been deleted. I don't even know what that means LOL

[mahsachenari]

I tried, and my screen is still black. what should I do now ? 

[DennyB123]

Thank you. This worked for me.

1. Connect the device to the charging cable. 
2. While the device is plugged into the charging cable, press and hold the button down for 8 seconds.
3. Release the button. When you see a smile icon and the tracker vibrates, the tracker restarted.

[Tc1014]

This worked for me! Thank you.. it was a lil longer than 8 seconds just in case anyone else try it 

[AlejandraFitbit]

Welcome to the Forums, @Tc1014.

Thanks for troubleshooting this display issue. It's great to hear that the instructions provided in this thread worked and that your device is working properly. If there is anything else we can help you with, do not hesitate to post it.

Happy stepping! 😉

[Evsher]

I’ve tried to reboot many times. With charger in electric plug and USBs port on my computer. The Fitbit vibrates but still black screen! It is fully charged and in sync with my iPad. Any other suggestions? 

[SunsetRunner]

Thanks! I plugged in my charger to my laptop and was able to reboot.  Great tip!