Charge 3 screen blank and not syncing

[Lindylcm]

Hi. My Charge 3 has not been working for some time. I gave up on it but would now like someone to help sort the issue please. 
my screen is blank. I do get a smiley face when I plug it in, then nothing. 
 I have tried the following steps from a previous post. 

• Plug your device back into the charging cable and hold the button down for 15 seconds.
• The device turns on and shows a battery icon. Two vibrations occur: first a short vibration, then a medium vibration. 
• The device turns off.
• The device turns on and shows a progress bar and short vibrations occur. The progress bar completes. Note: A total of 7 short vibrations occur. 
• Remove the device from the charging cable. The device shuts down.
• Important: Plug the device into the charging cable again.

i don’t get a battery icon but otherwise it vibrates as stated and I get the progress bar and a smiley face. But when I reconnect I get nothing. 
The device will not connect to the app at all. 
please can you advise what I should do next?

thanks

[PUSH]

I am having somewhat of the same issue.  The screen will not display.  When I plug it to charge it I do not get any displays that it is charging.  I have only had it for 1 month and it has already died.

[Lindylcm]

Yes mine stopped working after 3 months of use. It’s very frustrating!

[Renee2525]

Mine is doing it too.  I have had problems with it since I got it😡

[Jre01]

I have the exact same issue.  My screen has gotten more and more dim.  It no longer shows anything on the screen. 😡

[Kddaugh]

I've tried all if the troubleshooting items. Any advice