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Charge 3 screen blank

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‎11-29-2020 07:50

‎11-29-2020 07:50

My Charge 3, which I only bought in January 2020, has a blank screen. Last night it went a bit strange and then blank. I've tried changing clock faces and doing a reboot whilst charging,  but its still blank.

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‎11-29-2020 10:49 - last edited on ‎04-30-2025 11:10 by Fitbit Moderator

‎11-29-2020 10:49 - last edited on ‎04-30-2025 11:10 by Fitbit Moderator

@Beckiedan It's great to see that you've visited the Fitbit Community!

Let me help you with your Charge 3 screen not working and thank you for troubleshooting this issue. Since the issue persists I have created a ticket so our Support team can further assist you via email.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎11-30-2020 06:36

In response to AlvaroFitbit

‎11-30-2020 06:36

Hi @AlvaroFitbit 

 

I've not heard anything yet.  Not sure how long I should wait

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‎11-30-2020 09:41 - last edited on ‎04-30-2025 11:10 by Fitbit Moderator

In response to Beckiedan

‎11-30-2020 09:41 - last edited on ‎04-30-2025 11:10 by Fitbit Moderator

@Beckiedan thank you for your reply.

Usually Support takes between 24 to 48 hours to reply. This could be longer due to the pandemic affecting our Support teams but rest assured that they will assist you and I have reach out to them to let them know you are awaiting their reply.

Keep me posted.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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