Charge 3 screen corrupted

[Nick0604]

My Charge 3 has a dead pixel line across top half of watch. I've changed watch faces etc. Nothing has worked. Say it ain't so Fitbit.

Moderator edit: subject for clarity

[AlejandraFitbit]

It's great to see you around @Nick0604.

Thanks for troubleshooting this display issue by yourself. Have you tried to restart your tracker? If you haven't, I recommend restarting it by following the instructions provided in the help article How do I restart my Fitbit device?.

Let me know the outcome. 

[Nick0604]

I restarted the device and the screen still has the line going through it. And now there are 2 lines going through it, not just one

Moderator edit: content

[AlejandraFitbit · Accepted solution]

Thanks for the update @Nick0604.

Since the instructions provided didn't work, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

Let me know if you need anything else. 

[Nick0604]

Thank you

[ZanetaR]

Hello

I have exact same issue and I purchased my Charge 3 in November. Tried to reboot the device as per thread but the dead pixel line is still there. 

Would appreciate help.

Thanks

Zaneta 

[AlejandraFitbit]

You are welcome @Nick0604 and sorry for the delay in respond.

@ZanetaR, welcome, it's great to see new faces and to hear that you have already tried the restart process. Since that didn't work, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

In the meantime, let me know if you need anything else. 😊

[SunsetRunner]

My one week old Charge 3 had 3 dead pixel lines across the top of the screen. I have tried to restart the watch but it did not help. Would appreciate some help. Should I go back to where I bought it?

[AlejandraFitbit]

It's great to see new faces @SunsetRunner, welcome!

Thanks for troubleshooting this display issue before contacting us. Have you tried to perform a long restart? If you haven't, I recommend trying the following:

• Plug the device into the charging cable.
• While the device is plugged into the charging cable, hold the button down for 15 seconds.
• Remove your finger from button. Note: Device won't have a smiley face icon and should be off with a black screen.
• Remove the device from the charging cable.
• Plug the device into the charging cable again.
• The smiley face icon appears on the screen.

Let me know the outcome. 😊

[Gills40]

My issues are the same on mine the screen has grey Lines after the new update, I’ve tried switching on and off but it’s the same sorry .. 

Regards Gillian 

[SunsetRunner]

I have tried according to your suggestion, but the smile face icon appears when I am holding the button down. And the lines are still there egen after unplugging it to the charger and putting it back on. No smily face icon appears when plugging it back to the charger.

[AlejandraFitbit]

I appreciate your participation in the Community.

@Gills40, upon checking with our support team, I was told that you have already contacted them. I know they will be glad to help you out and provide you a solution, just keep an eye on your inbox for further assistance.

@SunsetRunner, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

In the meantime, let me know if you need anything else. 😉

[Alymich]

Hi there, I am facing the same issue and have tried all the troubleshooting steps. Didn't work. Could you please have the Support Team contact me? Thanks. 

[AlejandraFitbit]

A warm welcome to the Community @Alymich.

Thanks for troubleshooting this display issue before contacting us. Since the troubleshoot provided in this thread didn't work, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

In the meantime, let me know if you need anything else. 

[MairiA]

My charge 3 has the same problem as others have described with black lines running across the screen. I've changed the clock face and restarted after reading other posts. The black lines are still there. I purchased the device in January of this year and it stopped working in April. I was sent a new one and now it's having this issue. Hate that it only seems to work for 2-3 months

[TEACH30]

Mine has many lines of dead pixels! Did you get a solution to this problem? I got mine on September 23,2019, so I’m very disappointed that I’d say at least a third of my lines are dead pixels. 

[TEACH30]

I have many lines of dead pixels. I tried the reset. I tried powering it down.  Nothing worked. It’s very disappointing to have about a third of the lines with dead pixels after just getting it for my birthday on September 23, 2019.

[AlejandraFitbit]

Welcome to the Community, @TEACH30.

I am sorry for the delay in response and appreciate all the efforts in trying to fix this display issue.

Since the steps you tried didn't work, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

In the meantime, let me know if you need anything else. 🙂

[ZanetaR]

Hello
My issue has been resolved more than 6 months ago.
Kind regards
Zaneta

[JAB_fit]

Hi there, I am facing the same issue and have tried all the troubleshooting steps. Didn't work. Could you please have the Support Team contact me? Thanks.