Charge 3 screen corrupted

[Jules64g]

My Charge 3 starting vibrating constantly a few days ago and careen was flashing, now doesn’t work. I have tried restarting, resetting... and now it has a flat line across it. Ugh! It’s only a month old.

Moderator edit: subject for clarity

[NellyG]

Hi @Jules64g That doesnt sound good! I will notify a moderator to come to your aid.

[AndreaFitbit]

Welcome to the Fitbit Community @Jules64g! I apologize for the delayed response and will be glad to assist you with your Charge 3 screen inquiry. Thank you for trying a reset and for letting us know that is only one month old. 

Please try the long restart and changing your clock face:

1. Connect the device to the charging cable. 
2. While the device is plugged into the charging cable, press and hold the button down for 15 seconds. 
3. The device turns on and shows a battery icon. Two vibrations occur: first a short vibration, then a medium vibration. 
4. The device turns off.
5. The device turns on and shows a progress bar and short vibrations occur. The progress bar completes. Note: A total of 7 short vibrations occur. 
6. Remove the device from the charging cable. The device shuts down.
7. Important: Plug the device into the charging cable again. 

Thank you for your assistance @NellyG. 

Please let me know how it goes. 

[Julieyeo55]

Mine is 18months and today, I got the flat white line after charging for 3hours per advice from the Fitbit chat. Cries...