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Charge 3 - screen display too dim

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‎09-23-2020 11:20 - last edited on ‎09-23-2020 17:42 by Fitbit Moderator

‎09-23-2020 11:20 - last edited on ‎09-23-2020 17:42 by Fitbit Moderator

Hi,

I have been using charge 3 from Mar-2020, the screen display was not that bad - but now when we keep it on Auto / Normal - it is very difficult to see the display in screen. 

 

During outdoors - it is like black screen (Blank). Tried resetting the device - but of no use. 

 

Can you raise a ticket to resolve this issue at the earliest possible.

 

Thanks,

 

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‎09-24-2020 13:00 - edited ‎04-21-2024 06:04

‎09-24-2020 13:00 - edited ‎04-21-2024 06:04

Hi there @Chand_AJR, welcome to the Community Forums. I'm sorry to hear that your Charge 3's screen is going very dim, I understand where your concern is coming from. I appreciate you have already tried to troubleshoot this situation before reaching us.

At this moment, I’ve reached the limits of what I can do for you here on the public community forums, so I've contacted our Support Team on your behalf to look into this issue further and provide you with some options. Please keep an eye on your inbox for further instructions. Note that due to recent events affecting our operations, support options are limited and wait times are longer than usual.

Maria | Community Moderator, Fitbit


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