help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 3 screen doesn't come on when tapped

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎11-02-2020 10:59 - last edited on ‎11-03-2020 05:05 by Fitbit Moderator

‎11-02-2020 10:59 - last edited on ‎11-03-2020 05:05 by Fitbit Moderator

you sent me a replacement charge 3. I originally had the rose gold one, you sent a black one which I wasn't bothered about but it has also stopped giving information when it's tapped. I've tried changing the clock face several times and it works for a few times but that's it. Any idea what I should do?

 

 

Moderator edit: updated subject for clarity

Best Answer
Labels:
0 Votes
2 REPLIES 2

‎11-03-2020 05:04

‎11-03-2020 05:04

Hi @LKJ76, welcome to our Fitbit Community. I'm sorry to hear that the screen of your Charge 3 doesn't turn on when tapped. I totally understand how you feel about this and I appreciate the time spent trying to get this issue resolved before contacting our forums.

 

Please restart your Charge 3 as described in this help article. After this, monitor your tracker during the next 24 hours and see if the issue gets fixed.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

Best Answer

‎11-03-2020 06:55

In response to JuanJoFitbit

‎11-03-2020 06:55

I have the same problem with screen not responding to tapping. I have rebooted my Charge 3 but tapping still not working or turning wrist to switch on screen.  Watching this for help.

Best Answer
0 Votes