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Charge 3 screen extremely dim

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‎02-18-2021 09:33

‎02-18-2021 09:33

Hi my screen is almost black and won't wake up. I have tried the 15 second reset and this doesn't work, I either get a smily face or a white line going horizontally across the screen.  But then black screen. I can't change the brightness settings on tracker as I can't see it so don't know if this is the problem.  It was fine this morning.  The tracker is still synced to my app and tracking steps etc , I just can't see anything on the screen.  Does anyone have any suggestions please? Thanks 

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‎02-18-2021 10:20 - last edited on ‎04-29-2025 06:00 by Fitbit Moderator

‎02-18-2021 10:20 - last edited on ‎04-29-2025 06:00 by Fitbit Moderator

@SuzyKersh It's nice to have you on board!

Let me help you with this and thank you for troubleshooting this issue. Since the issue persists I suggest you contact our Support team for further assistance. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

Hope this helps.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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