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Charge 3 screen frozen

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‎01-05-2020 13:00 - last edited on ‎09-27-2020 19:53 by Fitbit Moderator

‎01-05-2020 13:00 - last edited on ‎09-27-2020 19:53 by Fitbit Moderator

My screen is frozen and I’ve tried putting it on the charger and holding the button with no response from the device, I cannot reboot. I’ve also tried changing the clock face and nothing is working. 

 

 

Moderator edit: subject for clarity

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‎01-05-2020 16:24

‎01-05-2020 16:24

Contact Customer Support.

View best answer in original post

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‎01-05-2020 16:24

‎01-05-2020 16:24

Contact Customer Support.

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‎01-06-2020 10:39

‎01-06-2020 10:39

Welcome to the Forums, @Kimboco and @SunsetRunner, thanks for the input.

 

I appreciate all the efforts in trying to fix this display issue. Since the steps you tried didn't work, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

 

In the meantime, let me know if you need anything else. 🙂

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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