Charge 3 screen getting dim

[AlCen3]

Do not buy a Charge 3, my screen has faded after just over a year and you cannot even see it when outside. The 1st time I reported it I got the usual restart processes and then the story that a patch was coming out which would fix the faded in parts watch screen - I very much doubt it.

The next time I reported it I sent them a photo of the screen with the case number added on in paint, this is not OK, I was then told I need to write the case number on a piece of paper which I then sent them, this still wasn't OK - you need to write the case number on a piece of paper and then send a picture of your watch next to it, talk about delaying the process. 

I wouldn't mind but over the last year I have bought my partner one and spent various amounts on watch straps and accessories.

I would advise all to research faded screens as its a known issue and they are still selling these watches with poor support, how can a £100 watch break after a year. I will stick to Garmin from now on.

Moderator edit: subject for clarity

[AlejandraFitbit]

Welcome to the Community, @AlCen3.

I understand how are you feeling and appreciate the feedback provided. Also, thanks for letting us know about the issue you are experiencing with your display getting dim. We are aware of the problem and are working to resolve it as quickly as possible, sorry for any inconvenience it's caused and appreciate your patience and look forward to getting you back on track.

Please let me know if there's anything I may do to assist you in the meantime.