Charge 3 screen getting dim

[paulyca]

Bought Charge 3 back in September 2019. Screen display has got progressively dimmer over the past few weeks. Looking closely at it, there are areas (roughly 1/3rd down from the top and covering a 1/3rd of the display) that are really dim and almost black.

Have tried the '15 second reset' technique, but tracker just starts up with a smiley face and that's it. Have read that many people are having dim display issues and I think this is terrible quality for something that is 6-7 months old Would appreciate some help. 

Moderator Edit: Clarified subject

[AlejandraFitbit]

Welcome to the Community, @paulyca.

Thanks for troubleshooting this display issue and for the attachment. Upon checking with our support team, I was told that you have already contacted them. I know they will be glad to help you out and provide you a solution, just keep an eye on your inbox for further assistance.

In the meantime, let me know if you need anything else. 🙂