Charge 3 screen getting dim

[Kjackson888]

Hi, the screen on my Fitbit has faded quite significantly to the point I can’t see much. I have followed the advice from other threads which is to reset but unfortunately this has not made a difference.

From looking at other threads this seems to be a common problem with Fitbit watches after approximately 14/18 months of purchase, which of course falls out of the warranty period. 

Hoping someone can assist with this, I am gutted as I have never had any problems before now and recently purchased the Fitbit scales to sync my weight - but reluctant to purchase a new Fitbit when this issue seems to be a repetitive problem. 

Thanks

Moderator Edit: Clarified subject

[AlejandraFitbit]

It's great to see you here, @Kjackson888.

Thanks for troubleshooting this display issue. Upon checking with our support team, I was told that you have already contacted them. I know they will be glad to help you out and provide you a solution, just keep an eye on your inbox for further assistance.

In the meantime, let me know if you need anything else.

[MelRoy5]

Same issue only mine is now completely black and it’s only about 1-2 months old.

[Gilly52]

Contact them!. Mine was 14 months old and after I gave them details and
tried a couple of suggestions they gave me which didn't work, they sent me
a new one!