Charge 3 screen glitching and vibrating continuously

[La_vanya]

Hello,

 My charge 3 is 1.5 years old. it was working well, but suddenly it starting vibrating continuously and when I saw it, the screen was glitching between the main screen and other displays like the (DND and sleep screen). Also, the button stopped working or I don't feel it doing vibrating or anything. I tried restarting it many times, initially, it didn't even restart, but after many tries, I could see the smiley face. But again, the glitching and vibrating are still there. can anyone help? 

Moderator edit: added label

Moderator edit: updated subject for clarity

[EdsonFitbit]

Welcome to the Fitbit Community, @La_vanya.

Thank you for trying to resolve the issue with your Fitbit Charge 3 before contacting us.

In addition to the regular restart you can perform a long restart:

1. Connect the device to the charging cable. 
2. While the device is plugged into the charging cable, press and hold the button down for 15 seconds. 
3. The device turns on and shows a battery icon. Two vibrations occur: first a short vibration, then a medium vibration. 
4. The device turns off.
5. The device turns on and shows a progress bar and short vibrations occur. The progress bar completes. Note: A total of 7 short vibrations occur. 
6. Remove the device from the charging cable. The device shuts down.
7. Important: Plug the device into the charging cable again. 

Hope this helps.

[La_vanya]

Hi,

Now I don't have any display, it is blank and I can't get the screen on. When I press the button, I could feel the vibration. depending on how long I press I could feel a short or long vibration. I tried connecting to the charging cable and restart it, still no use, it is blank and there is no display. Let me know how I could get the screen back. Maybe I can try the above steps after that.

[EdsonFitbit]

Thanks for your response, @La_vanya.

The best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected.

If you have any question, please let us know.