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Charge 3 screen going dark after update

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‎10-17-2020 14:09 - last edited on ‎10-18-2020 14:48 by

‎10-17-2020 14:09 - last edited on ‎10-18-2020 14:48 by

Anybody having problems sense the update? My Fitbit is always going dark can’t see the screen, can’t read anything. Very frustrating

dont like the update

 

 

Moderator edit: subject for clarity 

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‎10-18-2020 14:48

‎10-18-2020 14:48

Hi @Debbie416, it's nice to see you again in our Community Forums. 

 

I am sorry to hear the screen on your Charge 3 is going dark after the update. I totally understand how you are feeling and I am here to help. I recommend trying to change the brightness setting on your Charge 3: go to Settings > Brightness and change to Auto or On. Please also confirm that you don't have "Sleep Mode” turned on: press and hold the button on your device. Tap a setting to turn it off. For more information, see How do I navigate my Fitbit device's screen?

 

If the issue persists, please restart the tracker: How do I restart my Fitbit device?

 

Keep me posted on the outcome.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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