Charge 3 shows blank screen

[Savdit]

Just did the updates for my fiibit charge 3 and now have a blank screen. How do I fix this please? Love my Fitbit. Just bought a new strap too and now it won’t work. Side button still vibrates but a blank screen so can’t do anything with it! Frustrated

Moderator Edit: Clarified subject

[AlvaroFitbit]

@Savdit It's great to see that you've visited the Fitbit Community!

Sorry to hear that your Charge 3 screen isn't working. Try restarting your tracker by following these instructions. Also try changing the clock face.

Let me know how it goes.

[darrenafc]

Having the same issue. Have tried resetting and changing clock face but nothing is working. Not even a year old! 

[Savdit]

Hi there have followed the steps you suggest to fix the blank screen issue but did not work. Still have a blank screen please advise a remedy.
Thank you

Sent from my iPhone

[AlvaroFitbit]

@darrenafc It's nice to have you on board!

@Savdit @darrenafc Thank you both for following my previous suggestions. Since the issue persists I have created a ticket so our Support team can further assist you via email.

Let me know how it goes.

[darrenafc]

What amazing service. Thank you so much. Really thought you wouldn’t be able to help, but honestly so impressed with your help. Thank you 😊 

[AlvaroFitbit]

@darrenafc thank you for your reply.

Happy to hear I was able to help you. Hopefully our Support team has some options that can help you get back on track.

Keep me posted.