Charge 3 screen got blank

[Myasteph]

I was trying to adjust the brightness on my Fitbit 3 as I was having problems seeing the time.  I now have a black screen.  I have tried resetting and have got the smiling face but nothing else.

Moderator edit: updated subject for clarity

[MarreFitbit]

Hello @Myasteph, welcome to the Community Forums. I'm sorry to hear that your Charge 3's display has gone blank. Thanks for taking the time to restart it prior to contacting us, nice way to go!

Please check in your Fitbit app if your Charge 3 is still syncing. If so, change the clock face to a different one to see if this brings back the display. Don't worry if you cannot see anything on the display by now, this process is done through the Fitbit app. 

Give this a go and let me know how it goes. 😉

[Myasteph]

Thank you for getting back to me. I pressed the bottom yesterday morning while it was still dark and got my clock. I waited till last night and left the light off. Managed to get into settings and adjust the brightness. All sorted noe.

Thank you stay safe

[Stephstockdale2]

I tried what you suggested as this has happened to me today but nothing has happened and I still have a blank screen 

[MarreFitbit]

Hi @Myasteph, thanks for getting back and for letting me know that the steps recommended have worked for you. 😉 

Hey @Stephstockdale2, welcome on board. Thanks for trying my recommendations for your Charge 3. I've seen you contacted our Support Team after posting here and that they have helped you with your Charge 3's screen not working.

Let me know if you have any questions. Have a nice day and stay safe you both! 

[Stephstockdale2]

Hi yes thank you they are arranging a replacement. She did say I would get an email which would tell me when I would receive the replacement but I didn’t get an email, the only email I did get was to confirm id requested a replacement and they’d get back to me. Which they haven’t. If you could please advise 

[MarreFitbit]

Hi @Stephstockdale2, thanks for getting back. I'm glad to hear that our team is arranging a replacement for you. 😉

I've taken a look at your support case and it seems that they are already aware that you didn't get the email. You'll be contacted shortly, keep an eye on your inbox! 

Let me know if you have any questions present.

[Stephstockdale2]

Hi, I have been checking my email and still not received one. I just want to know when j will revive the replacement.

please can someone advise? 

[MarreFitbit]

Hello @Stephstockdale2, thanks for getting back. 

They've replied to you today. Have you checked your inbox? 😉 Let me know if you didn't receive the email, but I just verified and I confirmed that they did reply. 

Keep me posted.

[Stephstockdale2]

Morning, I have revived the replacement today. I put it on charge and got the smiley face. Went into the app and selected new device. It went through and installed on my phone , and on the device while plugged in it had a line going across. The line then disappeared and the screen has gone black. On the app it says the device needs an update. It can’t find the device though so to check it’s switched on. It is on charge, when I press the button at the side it vibrates but nothing happens as the screen is black. Please can you help?