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Charge 3 screen has gone blank

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‎10-24-2020 19:02 - last edited on ‎10-25-2020 11:06 by

‎10-24-2020 19:02 - last edited on ‎10-25-2020 11:06 by

My Charge 3 has gone blank.  
I have:

- rebooted 

-performed long start

- changed clock face

- firmware is up to date

- I turned off Bluetooth and restarted phone 

Any other ideas please.

thanks 

Rosemarie

 

 

Moderator edit: subject for clarity 

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‎10-25-2020 11:06

‎10-25-2020 11:06

Welcome to the Fitbit Community, @Rosemarie26.

 

I am sorry to hear your Charge 3 tracker has gone blank. Thanks for trying to resolve this and I am here to help. Upon checking with our Support team, I was told that you have already contacted them. I know they will be glad to help you out and provide a solution. I recommend to continue working with them since they have already all the details and special tools to continue assisting you. 

 

Let me know if you have any questions.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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