Charge 3 screen has lines

[Mcrandall30]

I have had my charge 3 for.less than a year and have noticed lines on the screen and have done a hard reset and changed my clock face and they still appear. 

[LiliyaFitbit]

Welcome to the Fitbit Community, @Mcrandall30.

I am sorry to hear your Charge 3 has lines on screen. Thanks for trying to resolve this, I appreciate the additional details and I am here to help. Please confirm if you've tried the following:

1. Restart the device: How do I restart my Fitbit device?
2. Long restart:  

• Connect the device to the charging cable.
• While the device is plugged into the charging cable, press and hold the button down for 15 seconds.
• The device turns on and shows a battery icon. Two vibrations occur: first a short vibration, then a medium vibration
• The device turns off.
• The device turns on and shows a progress bar and short vibrations occur. The progress bar completes. Note: A total of 7 short vibrations occur.
• Remove the device from the charging cable. The device shuts down.
• Important: Plug the device into the charging cable again.

Looking forward to hearing back from you.

[Mcrandall30]

This did not work. Please advise what the next step is. Melissa

[LiliyaFitbit]

Hi @Mcrandall30, thank you for your reply.

I am sorry to hear the issue persists. I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. Please keep an eye on your inbox. 

Let me know if you have any questions.