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Charge 3 screen very dim

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‎07-26-2020 16:13 - last edited on ‎09-15-2020 13:17 by Fitbit Moderator

‎07-26-2020 16:13 - last edited on ‎09-15-2020 13:17 by Fitbit Moderator

my charge 3 screen is so dim I can't even read it. I have done a hard reset and no luck. I'm very frustrated 😞  I have been a fitbit user for years but am quite disappointed with this. What else can I do?

 

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4 REPLIES 4

‎07-28-2020 11:58

‎07-28-2020 11:58

@Jenwork Thanks for stopping by! 

 

Let me help you with your Charge 3 screen being dim and thank you for restarting your tracker. Have you checked the brightness settings on your device? Go to settings by swiping up on your tracker to see the settings option and then tap on brightness.

 

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎07-30-2020 05:03

In response to AlvaroFitbit

‎07-30-2020 05:03

I spoke with fitbit support unfortunately the reset didn't help. My screen is gone. I was offered a discount towards a replacement. 

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‎07-30-2020 05:31

In response to AlvaroFitbit

‎07-30-2020 05:31

As I did this, I lost the screen altogether so then I did the reset and still nothing.  Any other suggestions?

 

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‎07-30-2020 18:36

In response to bulgariagirl

‎07-30-2020 18:36

I would contact fitbit support. They may replace or give a discount towards another 

 

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